At Blue Ocean, we want you to feel confident when shopping with us. If your order doesn’t work out, we’re here to help with eligible returns and refunds.
1. Return Period
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, makeup, perfume, or other signs of use
- Returned with original tags and packaging, where applicable
A clear return window, item-condition requirements, refund method, and return instructions help customers understand the process before purchasing.
2. Items That Cannot Be Returned
Returns may not be accepted for:
- Items that have been worn, washed, altered, or damaged by the customer
- Items with removed or damaged tags
- Personalized or custom-made items, unless they arrive defective or damaged
- Final-sale items clearly identified as non-returnable on the product page
3. How to Request a Return
To request a return, please email us at:
infoblueoceanclothing@gmail.com
Please include:
- Your full name
- Order number
- Item(s) you want to return
- Reason for the return
- Photos, if the item is damaged or defective
Please contact us before sending any item back. We will provide return instructions after reviewing your request.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method, subject to applicable payment-provider processing times.
Please allow additional time for your bank or payment provider to process the refund.
5. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at infoblueoceanclothing@gmail.com and provide photographs of the item and packaging.
We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.
6. Return Shipping
For a return due to a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for return shipping costs unless otherwise stated.
If the return is due to an incorrect, damaged, or defective item received from us, please contact us before returning it so we can provide appropriate instructions.
7. Exchanges
If you need a different size or eligible replacement item, please contact us at infoblueoceanclothing@gmail.com.
Exchanges are subject to product availability.
8. Sale & Discounted Items
Items purchased during promotions or sales may have different return conditions. Any special return or final-sale terms will be clearly stated on the relevant product page or at checkout.
9. International Returns
For international orders, customers may be responsible for return shipping costs, customs charges, duties, or taxes associated with returning an item, unless applicable law requires otherwise.
10. Important Information
Our return policy does not limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase. Local consumer-protection laws may provide additional rights.
11. Contact Us
If you have any questions about returns or refunds, please contact:
Blue Ocean
Email: infoblueoceanclothing@gmail.com
Website: https://blueoceanclothing.shop/
We recommend reviewing this policy against the consumer-protection laws of the countries where you sell before publishing it.